Oldham Athletic operates and enforces a Customer Service Charter.

The Club's customer service contact is Judith Lane, PA to the Chief Executive.  With the exception of holidays and lunch breaks, she is available 9am-5pm Monday to Friday. 

Her contact details are as follows:

Judith Lane
PA to the Chief Executive
Oldham Athletic AFC Ltd
Boundary Park
Oldham OL1 2PA

Email: judith.lane@oldhamathletic.co.uk
Fax: 0871 226 1715
Telephone: 0871 226 2235

The club responds to any contact from a customer - whether via telephone, email, fax or letter - within a maximum of 14 (fourteen) working days.

Staff Conduct 
Oldham Athletic is committed to confront and eliminate discrimination whether by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

Oldham Athletic is an equal opportunities employer.  We are committed to equal opportunity within our own organisation and to encouraging similar commitment from every organisation or individual acting within the game.

Equality of opportunity at Oldham Athletic means that in none of our activities will we discriminate against, or in any way treat less favourably, any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.  This includes:

· The advertisement of jobs;
· The selection of candidates for employment or promotion;
· Job location or working environment;
· Pay and employment terms and conditions;
· Internal training and development activities;
· External education activities and awards;
· Football development activities;
· Selection for representative teams;
· Appointments to honorary positions.

Oldham Athletic will not tolerate sexually- or racially-based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs. 

The Club supports the Football Association in its commitment to develop a programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination.

Consultation and Information
The club consults supporters and publicises its position on major policy issues on a regular basis through forums and via the programme and official website.

The club has and continues to develop ways to consult with shareholders, sponsors, the local authority and other interested parties.

The club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.

The club undertakes research on the design and number of new strips.

Ticketing
The club continues to strive for wider access to matches by offering a broad range of ticket prices, and operates a scheme to enable supporters to pay for season tickets by installment at a reasonable rate of interest. 

Allocations
At least 5% of tickets to each game will be made available to non-season ticket holders.

Concessions
Concessionary prices are available to junior supporters, senior citizens and disabled people.  Concessions to senior citizens are available to both men and women at the age of 65.

The club provides an area of the ground for the exclusive use of family groups and junior supporters.

Support for disabled spectators and their carers:
Judith Lane can be contacted at the club for details of our disabled facilities and ticket allocation.

The Club considers there are no severely restricted view seats that qualify for discounted prices.

Away matches:
The club's supporters are allocated tickets for away matches as follows:

Where ticket allocation by the home club is restricted, season ticket holders will have the first opportunity to purchase tickets, and subsequently any remaining tickets will then go on open sale.  The home club determines the cost of these tickets.

Cup competitions:
Tickets for cup competitions are priced relative to the importance of the competition and are allocated as follows:

Where tickets are restricted, season ticket holders will have the first opportunity to purchase tickets, and subsequently any remaining tickets will go on open sale.

Returns & Refunds:
The club's policy on the return and distribution of unwanted tickets is as follows:

Unwanted tickets returned prior to the kick-off of any match will receive a full refund, whereas tickets returned after a game has taken place will not be eligible for a refund.  Any returned tickets are immediately put back on open sale.

If a match is postponed before kick-off, ticket holders are entitled to free admission to the re-arranged game.  If a match is abandoned after kick-off, spectators are entitled to half-price admission to the re-arranged match.

Accommodating Away Supporters
The Club abides by Football League regulations governing the allocation of tickets to visiting clubs.

The club does not charge admission prices to supporters of a visiting club which are higher than those charged to our own supporters for comparable accommodation.  In particular, our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.

Merchandise
The club endeavours to ensure that all replica strip designs shall have a minimum life span of two seasons, and details of the next intended change of kits are available from the Club Shop.

The club carries out its obligations under Football League regulations to prevent price-fixing in relation to the sale of replica strips, and offers refunds on merchandise in accordance with its legal obligations.

Community Activities
The club operates a Football in the Community programme, which in turn organises a varied programme of activities aimed at all sectors of the community.  More information on these activities can be obtained from Community Officer, John Platt, at Boundary Park.

Website
The Club operates a website - www.oldhamathletic.co.uk - as a means of communication with supporters.